Get Involved

Become a Careline Team Volunteer

Select the following link if you are interested in joining our team or email Elizabeth Young on

Careline volunteers are willing listeners, able to pray for others and share the hope & love they have in Jesus with those who are interested to find out more.

While Careline Volunteers display some of the same skills as counsellors, we are not a qualified counselling service. We provide all the training free of charge through our three-hour training morning on selected Saturdays as well as one-on-one Mentoring  and Webinar based training sessions to continually up-skill our volunteers.

The Careline Volunteers Crisis & Prayer support line receives over 30,000 calls in a year Australia-wide from people wanting to have a confidential chat and to receive prayer about something that they are facing in life. If you would like to be part of this Amazing ministry, praying and sharing the love & hope of Jesus with our caller, Please fill out your details.


Training is currently done via vimeo videos.  You will be given documents to enable you to follow the training.  Wherever you live in Australia, it is possible to become a part of The Careline Volunteers.

This training will qualify you to become a Careline member and
commence volunteer work with Careline.

“I thought the Careline online training was excellent and very easy to follow. The course was very informative and gave me all the information I required to gain an understanding of what the Careline was about and what was expected of me as a Careline Volunteer.” Careline Volunteer

Following the completion of the training, The Careline Team requires a 6 month commitment to joining the team. In the first 3 months, fortnightly debriefing appointments are scheduled. Following this, the requirement of all team members is a monthly debriefing appointment, which can be conducted over the phone.

Careline Volunteers meet together quarterly for on-going training & development, meet other team mates and celebrate all that God has accomplished through those who have been serving him and seeking him through the year.

Where do volunteers work from?

Volunteers have the option to work from home or from a Call Centre. Locations and timings of shifts are varied and flexible. So if you’ve got a small amount of time to give, or a lot, need to work from home or can travel, there are options available for you to be a part of the team.

Application Process

You must be over the age of 25 to apply for The Careline Team.

We ask that you prayerfully consider joining the team. Fill in your expression of interest online and we will give you a call back to send you an application form and pastoral reference form. Once your forms are completed and returned to us, we can let you know the next steps to joining the team.

Find out what Careline Volunteers have said about being involved…

We have asked some of our volunteers to reflect on what it has meant for them to be a part of Careline.

Read what they had to say.