Thank you for your interest in becoming a volunteer with Careline Connections.

Being a Careline Connections Team member is a very responsible role and involves highly personal situations, therefore we trust you will understand the personal nature of the questions we need to ask you.

On becoming a Careline Connection volunteer you will be provided with:

• All training necessary to perform the role of a helpline Team Member and ongoing training,
• The telephone equipment (VOIP telephone handset) necessary,
• Access to Careline applications and documents used to support the helpline,
• Support to you as a volunteer from a Team Leader,
• Emotional support from a Careline counsellor after difficult calls.

The Careline Connections Team service is purely on a volunteer basis. As a Careline Connections volunteer you will be expected to:     

• Have a commitment to the Christian faith,
• Be of good character and accept the Careline Connections Code of Ethics and Code of Conduct,
• Commit to a six-month period following your induction,
• Undertake the Careline helpline training,
• Have access to a broadband internet connection and a computer.

Careline volunteers would normally undertake one four-hour shift per fortnight.  This would generally be undertaken from the volunteers’ home.  Prior to starting, you will be required to provide a reference from your minister or pastor, provide evidence of a valid Working With Children’s Check (WWCC), and sign a Volunteer Service Agreement.  If you require assistance in obtaining a WWCC please ask us for assistance.

Please answer all questions or put N/A if not applicable.