Who we are

Careline Connections is a not-for-profit Company Limited by Guarantee provided as a community service to listeners of Christian media across Australia. Our Christian volunteers are trained to provide a listening ear and avenue for prayer and encouragement across the numerous life journeys callers can bring to Careline.

Careline is not a qualified Counseling service, however we do provide direct referral services to a range of Christian and secular support services. This includes referrals to support services, counselling, family and relationship support; financial support, referrals to suitable churches in a caller’s local area and other support services. Careline is backed by Christian Counsellors Association of Australia (CCAA) https://ccaa.net.au/ and by a number of churches.

Our motto: is Care, Listen, Refer, Pray. We will offer Bible readings where suitable to the caller’s situation for their encouragement and edification.

Careline Connections is a non-denominational Christian service open to all who may be seeking prayer or simply someone to talk to who has a listening ear.


Careline provides a confidential service to a caller in need for a listening ear or a prayer. The Careline volunteer can refer the client to a counselling service that is appropriate to the client’s needs and another help service such as lifeline if necessary.

How we operate

Careline is a volunteer organisation in support of many Christian media partners to assist their listeners when they need someone to talk to or pray with. Our volunteers are scheduled to be available on a regular basis to answer calls from any caller around the country.

We function under a confidentiality agreement, with only the information that is needed for the call on the day.

We listen but do not offer advice to the caller. We may refer the caller to an appropriate resource, such as a counselling organisation if necessary.

If the caller requests a prayer, we can pray according to the needs.

If the caller needs community connections, such as a church connection, we can offer that to them to investigate.