Who we are

Find out more about the people that make up The Careline Team and what we do in relation to our community.

Services

Careline provides a confidential service to a caller in need for a listening ear or a prayer. The Careline volunteer can refer the client to a counselling service that is appropriate to the client’s needs and another help service such as lifeline if necessary.

How we operate

Careline is a volunteer organisation in support of many Christian media partners to assist their listeners when they need someone to talk to or pray with. Our volunteers are scheduled to be available on a regular basis to answer calls from any caller around the country.

We function under a confidentiality agreement, with only the information that is needed for the call on the day.

We listen but do not offer advice to the caller. We may refer the caller to an appropriate resource, such as a counselling organisation if necessary.

If the caller requests a prayer, we can pray according to the needs.

If the caller needs community connections, such as a church connection, we can offer that to them to investigate.